Sarah Netanya Refund and Returns Policyinfo@sarahnetanya.comSarah Netanya Refund and Returns Policy

Effective Date: April 1, 2024

This Refund and Returns Policy outlines the conditions under which you can return an item purchased from Sarah Netanya’s online store (the “Store”) and receive a refund or exchange. It also details our warranty coverage for designer handbags and bespoke jewelry.

Eligibility for Returns and Exchanges

You may return or exchange most new, unused, and unworn items purchased from the Store within [Number] days of delivery. Certain exceptions may apply (see “Exceptions” below).

To be eligible for a return or exchange, your item must be:

• In its original packaging, with all tags and labels attached.
• Unworn, undamaged, and unaltered.
• Accompanied by a copy of your receipt or packing slip.

Return and Exchange Process

1. Initiate your return or exchange: Contact our customer service team by email at [email protected] or by phone at [Phone Number] within the return window. They will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
2. Pack your return securely: Carefully repack the item(s) in its original packaging, including all documentation and tags.
3. Ship your return: Clearly mark the RMA number on the outside of the package and ship it back to the designated return address provided by our customer service team. We recommend using a trackable shipping method for your peace of mind.

Return Shipping Costs

• Standard Returns: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped).
• Exchanges: We will cover the cost of shipping the replacement item to you.

Refunds

• Once your return is received and inspected: We will notify you by email or phone of the approval or rejection of your return.
• Approved Refunds: If your return is approved, we will issue a full refund to the original payment method used for the purchase within [Number] business days. Processing times may vary depending on your bank or financial institution.
• Original Shipping Costs: Original shipping costs will not be refunded unless the return is due to an error on our part.

Exchanges

• Availability: If you wish to exchange an item for a different size, color, or style, we will process the exchange based on availability.
• Price Difference: If the exchange item has a higher price, you will be responsible for paying the difference. If the exchange item has a lower price, we will issue a partial refund for the difference.

Warranty

Sarah Netanya offers a one-year comprehensive warranty on designer handbags and bespoke jewelry against manufacturing defects and faulty materials. This warranty is valid from the original date of purchase.

What the Warranty Covers:

• Defects in materials and craftsmanship
• Hardware malfunctions (e.g., clasps, zippers)
• Structural issues with the handbag or jewelry piece

What the Warranty Does Not Cover:

• Normal wear and tear
• Damage caused by misuse, neglect, or accidents (e.g., dropping, scratching, exposure to harsh chemicals)
• Damage caused by improper care or storage (e.g., not following cleaning instructions)
• Damage caused by repairs or alterations made by unauthorized third parties
• Loss or theft of the item

How to Make a Warranty Claim:

To make a warranty claim, please contact our customer service team by email at [email protected] or by phone at [Phone Number] within the warranty period. You will be required to provide proof of purchase (receipt) and a detailed description of the defect. We may also request photos of the damage for evaluation.

Once we receive your claim, we will review it and contact you within a reasonable timeframe to discuss the next steps. This may involve sending the item back for repair or replacement, depending on the nature of the defect.

Exceptions

• Final Sale Items: Final sale items are not covered under the warranty.
• Custom or Bespoke Items: Warranties for custom-designed or bespoke jewelry pieces may vary depending on the specific materials and construction. Please refer to the information provided at the time of purchase for details.

Contact Us

If you have any questions about our Refund and Returns Policy or Warranty, please contact us:

• By email: info@sarahnetanya.com
• By phone: +94773000773

We are committed to providing excellent customer service and ensuring you have a positive experience with Sarah Netanya.

Delivery Policy:

At Sarah Netanya, we prioritize the safe and timely delivery of your purchases. Our delivery policy ensures a seamless shipping experience for our valued customers.

Shipping Methods:

We exclusively utilize trusted shipping carriers such as DHL and FedEx for all deliveries. These carriers are renowned for their reliability, efficiency, and global reach, ensuring that your order reaches you securely and on time.

Delivery Timeframes:

Upon placing your order, you can expect your package to be dispatched within [X] business days, excluding weekends and public holidays. Once dispatched, the estimated delivery time varies depending on your location and the shipping method chosen at checkout. Typically, deliveries are completed within:

• Domestic Orders: 14 to 21 business days
• International Orders: 21 to 35 business days

Please note that delivery times may be subject to unforeseen delays, such as customs clearance procedures for international shipments or adverse weather conditions.

Tracking Your Order:

For your convenience, we provide tracking information for all orders. Once your package is shipped, you will receive an email notification containing a tracking number and instructions on how to monitor the status of your delivery in real time. You can easily track your shipment’s journey from our warehouse to your doorstep, ensuring transparency and peace of mind throughout the process.

Shipping Costs:

The shipping fee is included in the original price of the product, ensuring transparency and simplicity in your purchase. There are no additional charges for standard shipping within our designated delivery zones.

Delivery Address:

To ensure successful delivery, please provide accurate and complete shipping information at the time of purchase. Double-check the delivery address, including any apartment or unit numbers, to avoid any potential delivery disruptions.

Signature Requirement:

For added security, a signature may be required upon delivery of high-value orders. This precaution ensures that your package is received by the intended recipient and minimizes the risk of theft or misplacement.

Delivery Notifications:

We understand the importance of staying informed about your order’s delivery status. Therefore, we offer email notifications at key stages of the delivery process, including order confirmation, dispatch, and delivery confirmation. You can also opt-in for SMS notifications for real-time updates on your mobile device.

Delivery Policy Updates:

Please note that our delivery policy may be subject to periodic updates to reflect improvements or changes in our shipping procedures. We encourage you to review the latest version of our delivery policy on our website to stay informed about any modifications.

If you have any questions or concerns regarding our delivery policy or need assistance with your order, our dedicated customer service team is here to help. Simply reach out to us via email at info@sarahnetanya.com or by phone at +94773000773, and we’ll be happy to assist you.

Thank you for choosing Sarah Netanya for your designer handbags and bespoke jewelry. We appreciate your trust and look forward to exceeding your expectations with our exceptional products and services.